red baazi Privacy Policy

This Privacy Policy applies to all services and products on the red baazi platform. When you use our website, create an account, or use any of our services, you are considered to have voluntarily accepted the terms of this policy.

red baazi is committed to protecting users' privacy. We believe every user should have control over their own personal information. To that end, we follow internationally recognised data protection practices.

This policy should be read alongside our Terms and Conditions, as both documents together define our mutual responsibilities in full. In the event of any conflict, this Privacy Policy takes precedence on matters relating to data.

This policy applies only to individuals aged 21 or older. It is against red baazi's policy to collect or store information from minors (under 21).

red baazi may collect various types of information. The categories are explained below:

2.1 Information You Provide Directly

When you register an account or use our services, the information you provide includes:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Identity verification documents (such as a National ID card)
• Payment information (bKash, Nagad, or Rocket number)
• Account login details (username and encrypted password)

2.2 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

• Device type, operating system, and browser information
• IP address and network identity
• Session duration and usage patterns
• Information collected from cookies and similar tracking technologies
• Transaction history and activity logs

2.3 Information Received from Third Parties

In some cases we may receive information through legitimate third-party service providers for the purpose of identity verification or fraud prevention. This information is used only for its specified purpose and is not used for anything else.

red baazi uses collected information for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals
• Applying bonuses and promotions
• Improving platform performance
• Assisting in the development of new services and features

3.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and unauthorised activity
• Identifying multiple accounts and misuse
• Ensuring system security
• Fulfilling applicable legal obligations

3.3 Communication and Support

We use your contact information to communicate with you on important service-related matters, provide support via live chat or email, and send you security alerts related to your account. Our support team is available 24 hours a day, 7 days a week.

3.4 Responsible Gaming

By monitoring users' gaming behaviour, we are able to provide the necessary support in line with responsible gaming guidelines and identify problematic behaviour at an early stage.

red baazi never sells your personal information or shares it with third parties without authorisation. However, limited information sharing may be necessary in certain circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket), identity verification, fraud analysis, and managing technical infrastructure. Each of these partners operates under strict confidentiality agreements and receives only the information necessary for their designated task.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from investigative authorities, or applicable legal requirements. Such disclosures are always limited to the minimum information necessary.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. Should such a situation arise, we will notify users in advance and ensure the protection of the new policy.

red baazi uses a multi-layered security system to protect your information. Our technical and organisational security measures are described below:

5.1 Encryption and Data Protection

• All data transfers are encrypted using SSL/TLS technology
• Stored sensitive data (passwords, payment information) is protected with industry-standard encryption
• Regular security audits and vulnerability assessments are conducted
• Employee access to data is restricted through access control policies

5.2 Data Retention Period

Information is retained for as long as your account is active and for the period required to fulfil legal obligations after the account is closed. Financial transaction records are generally required to be retained for a specified number of years. After the designated period, information is securely deleted or anonymised.

5.3 Response to Security Breaches

If a data breach occurs, we will immediately launch an investigation, notify the relevant authorities as required by applicable law, and inform affected users in a timely manner. Swift action will be taken to minimise potential harm.

red baazi uses cookies and similar technologies to keep the website running smoothly and to improve the user experience.

6.1 Types of Cookies

• Essential cookies: Required for login sessions, security, and core functionality
• Functional cookies: For remembering your preferences and settings
• Analytics cookies: For understanding site usage patterns (anonymous data)
• Security cookies: To help detect fraudulent activity

6.2 Cookie Controls

You can reject non-essential cookies by changing your browser settings. However, please note that disabling certain cookies may limit platform functionality and some services may not work properly.

red baazi respects your rights regarding your information. Your main rights are described below:

7.1 Access and Correction of Information

You can view and correct the information stored in your account at any time. Most information can be updated directly from your account settings. In special circumstances, you may seek assistance from our support team.

7.2 Request to Delete Information

You may request that your personal information be deleted. However, complete deletion may not always be possible in cases involving legal obligations, ongoing disputes, or financial transaction records. We will clearly communicate any such limitations.

7.3 Opting Out of Marketing Communications

If you do not wish to receive promotional communications or newsletters, you can opt out at any time. However, important service-related notifications (transaction confirmations, security alerts) will continue to be sent.

7.4 Data Portability

In certain circumstances, you may request your information in a structured format. Processing such requests may take us some time.

red baazi's servers and infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, we ensure that adequate data protection measures are in place in that country or organisation.

Where data protection standards are below international benchmarks, we ensure equivalent protection through contractual obligations. Contact us to learn more about this.

red baazi strictly refrains from providing services to anyone under the age of 21. We verify age at registration and do not knowingly collect any information from minors.

If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. We recommend that guardians inform us of any such matter.

To learn more about our detailed policies on ensuring responsible gaming and protecting minors, please visit our About Us page.

red baazi may update this Privacy Policy from time to time to keep pace with changes in technology, law, or services. For significant changes, we will:

• Display a clear notice on the website
• Notify registered users by email or SMS
• Note the date of the change on this page
• Re-consent may be sought for significant changes

Continuing to use the platform after an update means you accept the new policy. We recommend reviewing this page regularly.

If you have any questions or complaints about this Privacy Policy, or wish to exercise your rights regarding your information, please contact us. Our dedicated support team is ready to serve in both Bengali and English, 24 hours a day, 7 days a week.

For answers to common questions, visit our FAQ section — you will find answers to many frequently asked questions there.

This Privacy Policy has been prepared in accordance with applicable laws of Bangladesh. By using red baazi services, you are considered to have accepted all terms of this policy.